Privacy Policy

Who we are

Frost Zone Zine is a literary publication published by Cryoseism Press. Our website address is: https://frostzonezine.com.
Frost Zone Zine and Cryoseism Press will never sell your private information. We use your information only as intended to provide the service or functions disclosed to you. We share your information only when necessary in providing that service and function, for instance with third party companies in order to deliver a product, mange writing you submit to us, or advertise a publication in which you appear.

When we publish your work we share, publicly, the biographical information and social media link you have provided for this purpose. We will never disclose further private details publicly.

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, submit writing to us, or otherwise use our services through FrostZoneZine.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including any third party services you access through this website.

If you submit material to Frost Zone Zine, upon acceptance, this material (writing, images, your personal biography and social media links) will be shared publicly with visitors to this website, our social media pages/accounts, and readers of our publications that include your submitted work.

Consent
In specific situations, we can collect and process your data with your consent.
For example, when you tick a box to receive email newsletters.

By using our website or submitting any Personal Information, you consent to the collection, transfer, storage, disclosure, and use of your Personal Information in the manner set out in this Privacy Policy. We do not knowingly obtain information from minors. By using this website, purchasing, or submitting work you confirm that you are 18 years of age or greater.

Contractual obligations
In certain circumstances, we need your personal data to comply with our contractual obligations.

For example, if you order an item from us for home delivery, we’ll collect your address details to deliver your purchase, and pass them to Canada Post, courier, or other delivery agent.

Legal compliance
If the law requires us to, we may need to collect and process your data.

For example, we can pass on details of people involved in fraud or other criminal activity to law enforcement. Considering the nature of this website, fraud may also include plagiarism.

Legitimate interest
In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

For example:
we may use your purchase history to send you personalized offers.
we also combine the shopping history of many customers to identify trends and ensure we can keep up with demand, or develop new products/services.
we will also potentially use your address details to send you direct physical marketing by post covering products and services that we think might be of interest to you. For contributors to Frost Zone Zine we may potentially send you direct physical printed materials or items as advertising, news, or a gift.

Our website host regularly monitor their systems for possible vulnerabilities and attacks, and carry out regular testing to identify ways to further strengthen security.

When do we collect your personal data?

When you visit our websites and purchase products or services. When you submit writing to us for possible publication.
When you make an online purchase.
When you engage with us on social media.
When you contact us by any means with queries, complaints etc.
When you choose to complete any surveys we send you.
When you enter prize draws, competitions or sign up to our mailing list.

How long do we keep your data?
Whenever we collect or process your personal data, we’ll only keep it for as long as is necessary for the purpose for which it was collected.

When you submit material to be published with us, that material can remain on this website,and in print or electronic publications indefinitely. When you place an order, we’ll keep the personal data you give us for at least five years so we can comply with our legal and contractual obligations. At the end of that retention period, your data may be retained, deleted completely or anonymized, for example by aggregation with other data so that it can be used in a non-identifiable way for statistical analysis and business planning.

How and why do we use your personal data
We use your personal data for the following general purposes:

To read and potentially publish writing or other work you submit to us through this website or our submissions manager.

To process any orders that you make through website.
We will need to collect some personal data from you during the checkout process.

The data we require may include – but not limited to – your name, delivery details, phone number, email address, billing information including billing name and address, credit card number, among other personal data.

To comply with legal obligations
To be able to provide some of our products and services to you, we may be required by law to request and hold some personal data.

Additionally, we may use the submission and/or order details to:
Communicate with you
Screen our orders for potential risk or fraud Screen submissions for potential risk of fraud (plagiarism)
When in line with the preferences you have shared with us, provide you with information or advertising relating to additional products or services that might be of interest to you.

You can opt out of providing this additional information by simply not entering it when asked or you could stop using this website.

To better understand how visitors use our website
We may also collect other information regarding your use of the Website.

We collect and use certain information from your computer or mobile devices to monitor the activities and performance, and more generally to improve and optimize our website (for example, by generating analytics about how our customers browse and interact with the site).

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide you with the products or services you have asked for.

The data we receive or collect
When you use this website, place orders or communicate with us, we collect some personal data about you such as:

First name and Last name
Email address
Shipping & delivery address Your bio and social media link that you provide to us for public sharing
Your billing details and any necessary other information to complete any financial transaction. When making purchases through the checkout, we may also collect your credit card or PayPal information
Your IP Address and, when applicable, timestamp related to your consent and confirmation of consent
The geographic area where you use your computer and mobile devices
other information submitted by you through various methods (phone, email, online forms, surveys, in-person meetings, etc)
Information we may receive relating to communications you send us, such as queries or comments concerning our products or services
Information relating to an individual’s real time location
The type of hardware and software you are using (for example, your operating system or browser

What rights you have over your data If you have left comments, you can request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Cookies and trusted third-parties
We share your personal information for very limited reasons and in limited circumstances, as follows:
We use a number of trusted third-party services or companies to enhance or personalise your journey through our website. For these services to work, we sometimes share your personal data with them.
We provide only the information they need to perform their specific services.

These services may use cookies to track and identify you as you use the website. This is so they can deliver the enhancements they are contracted with us to provide.

Examples of third party services or companies that we may use:

Green Submissions: this is our manuscript submission manager. You can read the privacy policy for Green Submissions on its own website at www.greensubmissions.com.

Google Analytics – we use Google Analytics to monitor site traffic and user behaviour.
Google Analytics is a web analysis service provided by Google Inc. (“Google”). Google utilizes the Data collected to track and examine the use of this Website, to prepare reports on its activities and share them with other Google services. Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
You can learn more about privacy at Google and to opt-out of this feature by installing the Google Analytics Opt-out Browser Add-on.

Google AdWords – we use Google AdWords to advertise our products and services.
Google AdWords conversion tracking is an analytics service provided by Google Inc. that connects data from the Google AdWords advertising network with actions performed on this Application.

You may opt out of such display advertising at any time by visiting your Google Ads Settings page or by installing and running the Google Analytics Opt-out Browser Add-on.

Paypal. we use Paypal as an option at checkout for secure payment processing

Stripe: we use Stripe at checkout for secure credit card payment processing.

Shipping Parnters.. We use Canada Post, DigitalServe, and USPS to ship most parcels .We, as well as our production partners and printers may also use alternate couriers or shipping services.

.Production Partners and Printers.
To produce some products,we work with 3rd party manufacturers, to make and ship printed books, clothing, stationery,mugs and accessories. To produce the products, all information required to complete your order including name, address, and the products ordered may be transferred to the Production Partner or Printer. This transfer occurs over an encrypted connection using the HTTPS protocol. Your data will be stored with the Production Partner or Printer as long as is reasonably legally required for their records. They may use the order data internally for appropriate measures including related customer service (ex. I need to check on where your order is) and statistical analysis. Reasonable steps are taken on the Production Partner’s part to ensure secure storage. To view that they do comply with the GDPR please read their privacy policies at their respective websites.

You have the right to contact us to obtain a copy of the personal information we hold about you. This may be subject to a fee not exceeding any prescribed fee permitted by applicable law. Please note that certain personal information may need to be retained for a period of time where this is necessary for our legitimate business purposes or required or authorized by applicable law.

Additionally, if you are a EEA resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the website), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of the EEA, including to Canada and the United States

Changes to this privacy policy
We reserve the right to make changes to this privacy policy at any time by giving notice to the website users on this page. We may also include notices of changes within the website itself. Where technically and legally feasible to do so, we may notify you of the changes directly as well. It is strongly recommended that you check this page often.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

We may collect the following data on our contact form: your name, address, email address, telephone number. We retain this information for a limited time unless a longer time is required for legal purposes. We will not use this information for marketing.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

How to contact us
If you have any questions you can contact us using the contact form on this webite.

This notice was last revised on July 28, 2020